0808 164 3998 | info@dartline-coaches.co.uk
FREQUENTLY ASKED QUESTIONS
We recommend booking as early as possible, particularly during peak periods such as school holidays, weddings, and major events.
We provide coach hire throughout Devon and Cornwall, as well as nationwide travel across the UK and Europe for tours, events, and private hire.
Yes, contact details can be provided 24 hours prior to departure.
Please note that drivers are unable to answer the phone while driving, so responses may not be immediate.
PAYMENTS & CANCELLATION
The easiest payment method is BACS/Bank Transfer — please quote your invoice number as the reference.
If you prefer to pay by card, please call us and we will take payment securely over the phone.
Cancellation terms vary depending on the notice given and the type of hire. Full details are provided in your booking confirmation and terms & conditions.
Full payment is required 14 days prior to the hire date.
COACHES & FEATURES
Some vehicles are fitted with onboard toilets. Availability depends on the vehicle allocated, so please request this when booking.
Yes, all of our coaches are fitted with seatbelts, and passengers are required to wear them where fitted.
Yes, we offer executive coach hire for corporate travel, weddings, private events, and VIP journeys.
Yes, our coaches have luggage space. If you are travelling with large or unusual items, please let us know in advance.
We operate a range of vehicles to suit different group sizes, including standard and executive coaches.
Please contact us with your passenger numbers and requirements for guidance.
ONBOARD EXPERIENCE AND REQUESTS
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Guide dogs
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Registered assistance dogs
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Hearing dogs
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Only snacks and confectionery may be consumed without prior permission.
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Substantial meals (such as fast food) and drinks may not be consumed without prior consent from the Company or driver.
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No alcohol may be carried or consumed without prior written consent from the Company.
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It is illegal to carry or consume alcohol on coaches travelling to or from designated sporting events under the Sporting Events (SE) Act.
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The Hirer is responsible for any fines or costs resulting from breaches of this legislation.
Yes, decorations (for example, for weddings) may be permitted with prior notice and Company approval.
ACCESSIBILITY & SAFETY
Please contact us to discuss your requirements. We will do our best to accommodate specific needs where possible.
Yes, all of our drivers hold a valid DBS check and are fully licensed.
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A first-use safety check is completed by the driver before every hire
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Each vehicle is inspected by our engineering team every 35–42 days
OPERATIONS & SUPPORT
Yes, we operate in most weather conditions. In severe weather, journeys may be delayed, altered, or cancelled where safety is a concern.
Please contact us by phone or email with a description of the item and details of your journey.
We will do our best to reunite you with your belongings.
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